We can work with you in an advisory capacity,  or "hands on" to complete tasks assigned.

• Subject matter expertise (SME)
• Solution design and blueprints
• Prototyping
• Build configuration / reconfiguration
• Test scripts and functional testing
• SQL scripts and stored procedures
• Business process optimization
• Troubleshooting and support
• Project plans review/guidance
• Solution reviews / recommendations
• Go live prep and support
• Post go live reviews and support
• Upgrade testing and new features
• Knowledge, guidance, documentation
  

Creation of custom training , or professional training videos using our own AV studio.

• Custom training materials
• Custom build of training videos
• How-to guides
• Custom Manuals
• Business process documentation
• SQL script training and DB familiarization
• Mentoring key users
• Train the trainer

We can provide solutions for your own training team to deliver.

We are also able to provide remote or onsite training to supplement your training resource.

Business analysis & functional specifications for change requests to the Cx product.

• Specification writing for change requests
• Full and accurate capture of requirements
• Clearly conveyed to ensure developer meets your requirements

Solution designs for Integration of third party applications, or with external organizations  (e.g. Contractors or Clients).

• Integration design with Cx APIs
• End-to-end project support
• Options reviews for third party applications

Solution design projects for non-CX applications.

• Business Analysis
• Functional specifications
• Product reviews/recommendations
• Conceptual Solution Designs
• Test scripts and functional testing